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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

IDES offices will be closed Monday, October 14 for the federal holiday, but you can still certify and apply for benefits and access other online resources!  Please note that benefit payments may take longer to process during this time.  Offices will reopen for regular business hours on Tuesday, October 15.

Payment Methods

What payment methods are available?

If eligible for unemployment insurance, you can receive benefits in one of two ways:

1. Direct Deposit (Strongly Recommended)

All claimants are encouraged to select direct deposit to receive their benefits. Direct deposit is free, fast, secure, and links directly to your bank account. Claimants can select direct deposit when first filing their claim. Current claimants can log into their account and easily change their payment method today!

Do you need an affordable and convenient bank account for direct deposit? Learn about Bank On certified accounts.

2. Paper Check (Not Recommended)

Do you need an affordable and convenient bank account for direct deposit? Learn about your options, including a Bank On certified account!

Frequently Asked Questions

How do I select direct deposit as my payment method?

After establishing an ILogin account, you can set up direct deposit through your IDES account. Please allow up to 24 hours after you enroll for your account information to update.

View the Direct Deposit Guide for step-by-step instructions. Translated Guide: Spanish, Polish, Arabic, Hindi, Tagalog, Standardized Chinese

If I don’t select my payment method, what will happen?

By default, you will receive your benefits via paper check, mailed to you via the USPS. Paper checks will be sent to the address included in your account. It is strongly recommended that you select direct deposit as your payment method instead of paper check.

What should I do if I don’t receive my check in the mail or I need a replacement check?

Please allow enough time for the check to arrive in the mail to you after you certify for benefits. This can vary depending on your mail. If you need a replacement check, please call IDES at 800-244-5631. An IDES agent will provide you with a “Request for Replacement Check and Check Tracer” form, and instructions to request the replacement check. And remember, it’s never too late to switch to direct deposit for future payments! Follow the step-by-step guide and enroll today