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IDES offices will be closed Monday, May 27 for the federal holiday, but you can still certify and apply for benefits and access other online resources!  Please note that benefit payments may take longer to process during this time.  Offices will reopen for regular business hours on Tuesday, May 28.

In-Person Appointments

Limited in-person services are available at local IDES workforce offices by appointment only.

To schedule an appointment, you must call the Scheduling Hotline at (217) 558-0401

All IDES American Job Centers are scheduling in-person appointments:

Please Enter ZIP Code
  • Rockford | 303 N. Main Street, 61101
  • Harvey | 16845 S. Halsted, 60426
  • Champaign | 1307 N. Mattis Avenue, 61821
  • Mt. Vernon | 200 Outlet Ave., 62864
  • Belleville | 7650 Magna Drive, Suite 120, 62223
  • Chicago – Pilsen | 1700 W. 18th Street, Chicago, 60608
  • Wheeling | 1400 S. Wolf Road, 60090
  • Effingham | 2311 Hoffman Drive, 62401
  • Ottawa | 1550 1st Avenue, South Towne Mall, 61350
  • Peoria | 406 Elm Street, 61605
  • Quincy | 107 N. 3rd Street, 62301
  • Rock Island | 500 42nd Street, Suite 1, 61201
  • Springfield | 1300 S. 9th Street, 62703
  • Burbank | 5608 W. 75th Place, 60459
  • Chicago – Lincoln Square | 2444 W. Lawrence Ave., 60625
  • Chicago – Woodlawn | 1515 E. 71st Street, 60619
  • Joliet | 250 N. Chicago Street, 60432
  • North Aurora | 2 Smoketree Plaza, 60542
  • Sterling | 406 Ave C, 61081

You can also visit any IDES local workforce office to drop off a document. Each office is equipped with a dropbox. No appointment is necessary to use a dropbox. Please note that your documents will be date and time stamped when they are retrieved from the box. Dropboxes are checked each business day. Employers should not use the dropboxes.

What to know before you schedule an appointment:

  • To schedule an appointment, you must request a callback via the Scheduling Hotline at (217) 558-0401
  • An appointment may be scheduled for one of the following reasons:
    • Assistance with an ILogin account
    • Identity verification for an unemployment insurance claim
    • Assistance registering with
    • Assistance documenting work search activities
    • Employment services assistance
    • Request to use the Resource Room
  • Appointments are available select hours Monday through Friday between 8:30am and 5:00pm; each appointment scheduled will be 20 or 50 minutes in length, depending on the topic. A scheduled appointment is required for to access IDES services at any of the offices. Individuals who arrive at an office seeking IDES services without an appointment will be asked to schedule an appointment via the Scheduling Hotline for a later date.
  • Visitors who schedule an appointment must bring a photo ID and any other documentation required for the appointment. Each appointment is provided with a 10-minute grace period to account for individuals who may arrive early or run late. An appointment that surpasses the grace period will be required to be rescheduled.
  • The Illinois Department of Public Health (IDPH) continues to recommend wearing masks, especially in crowded, indoor settings, to protect yourself and those around you. Members of the public, visiting State offices are encouraged, but not required, to wear masks when visiting state facilities. If a visitor has been experiencing any symptoms or has been exposed to someone with COVID-19 14 days prior to their appointment, they will be required to reschedule the appointment.

The fastest way to resolve an issue is still online or over the phone!  Call the Claimant Services Center at (800) 244-5631 to speak with an expert.