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Welcome to the IDES website! How do I know this is official?

Unemployment payment methods are changing – learn more and enroll in direct deposit today! 

Payment Methods

What's changing?

  • Starting December 27, 2021, IDES will stop sending KeyBank debit cards to unemployment insurance claimants. 
  • All claimants are encouraged to select direct deposit as their payment method.
  • Claimants who don’t select direct deposit as their payment method will receive their benefits by paper check delivered by the United States Postal Service.
  • Claimants will still be able to access their benefits that were put onto their debit card before December 27, 2021. The debit card will continue to work normally until the card expires. But claimants will not receive any further benefits on the debit card after December 27, 2021.

What payment methods are available?

If eligible for unemployment insurance, you can receive benefits in one of two ways:

1. Direct Deposit (Strongly Recommended)

All claimants are encouraged to select direct deposit to receive their benefits. Direct deposit is free, fast, secure, and links directly to your bank account. Claimants can select direct deposit when first filing their claim. Current claimants can log into their account and easily change their payment method today!

2. Paper Check (Not Recommended)

Paper checks will replace KeyBank debit cards. If you do not sign up for direct deposit, you will receive benefits via a paper check starting December 27, 2021.

Image source: /content/dam/soi/en/web/ides/images/benefitbankinggraphic.PNG

Frequently Asked Questions

I currently receive benefits through direct deposit. Is anything changing?

No. If you currently receive benefits through direct deposit, your benefit payment process will not change.

I currently receive benefits through a KeyBank debit card. Is anything changing?

Yes. Starting December 27, 2021, your benefits will be sent to you via a paper check and will not be put on the KeyBank debit card. Your check will be mailed to you via USPS. Any benefits that were put on the debit card prior to December 27, 2021 will still be available to you through the normal process of using the debit card, until the debit card expires.

How do I select direct deposit as my payment method?

After establishing an ILogin account, you can set up direct deposit through your IDES account. View the Direct Deposit Guide for step-by-step instructions.

If I don’t select my payment method, what will happen?

By default, you will receive your benefits via paper check, mailed to you via the USPS. Paper checks will be sent to the address included in your account. It is strongly recommended that you select direct deposit as your payment method instead of paper check.