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ILogin
Information
What is ILogin?
ILogin is an identity verification process that is integrated with the Illinois Department of Employment Security’s (IDES) unemployment benefits application (IBIS), creating a secure and simple login process.
How does ILogin help?
ILogin uses the latest security tools to protect user data including identity proofing, strong authentication, fraud analytics and threat monitoring. ILogin is required to access your IDES account, where you can update your payment methods, get your tax documents, and more.
What can you expect?
The first time you enter ILogin, you will complete a short registration. Everyone needs to create an ILogin account, even if you are an existing claimant. When registering for the first time, you will follow a few additional steps to validate your identity. Once you have an ILogin account created, you can easily access it for other State of Illinois sites, as well.
You will be required to submit an access code in addition to your ILogin credentials when you sign into your account. You can choose to receive this verification code via text message, phone call, or an app verification.
Questions & Help
- For troubleshooting and FAQs, visit the State of Illinois ILogin info page.
- For more information on setting up your account, see the ILogin instruction booklet.
- For help finding your Claimant ID, review your UI Finding letter.
- If you want to speak with an IDES expert regarding your ILogin account, please call (800) 244-5631. You can also schedule an in-person appointment by calling (217) 558-0401.
Troubleshooting
I forgot my ILogin password. What should I do?
When signing into ILogin, expand the "Need Help?" and click on the "Forgot your password?" link to initiate the password reset. You will be asked to enter in your current email address or username, and select a security option to verify your identity (SMS, Voice Call, or Email). You will be required to provide your security question answer during the reset password process. It will then prompt you for your new password. Once it has accepted your new password it will require your multi-factor authentication method of choice and then will allow you to login.
My ILogin account is locked. What should I do?
If your account has been locked, it will automatically unlock after 60 minutes. To unlock your account before 60 minutes, when signing into ILogin, expand the "Need Help?" and click on the "Unlock account?" link to initiate the account unlock. You will be asked to enter in your current email address or username, and select a security option to verify your identity (SMS, Voice Call, or Email). You will be required to provide your security question answer during the reset password process. Once you have unlocked your account, you may then need to initiate the Forgot Your Password process.