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ILogin

Getting Started: Create an ILogin Identity Account

NEW USERS: 

For step-by-step instructions, visit the New Users Setup Guide for creating an ILogin account. This guide covers:

  • Creating a new ILogin account
  • Activating an ILogin account
  • Setting up Multi-Factor Authentication (MFA) 

HELP VIDEO:  Log into your Account & Respond to Multi-Factor Authentication

Troubleshooting

  • For help finding your Claimant ID, review your UI Finding letter.
  • For troubleshooting and FAQs, visit the ILogin How-To Guides for detailed instructions.

How do I reset my password?

  1. On the ILogin Sign-In page, enter your Email or Username and click Next.
  2. Click Forgot password?
  3. Select a recovery option.

Option: Reset via SMS

  1. Click the Select button beside Phone, then Receive a code via SMS.  An Enter Code and Verify field appears.
  2. Look for a text message with a code sent to the phone number provided during the Password Recovery step.
  3. In ILogin, enter the code and click Verify.

Option: Reset via Voice Call

  1. Click the Select button beside Phone, then Receive a voice call instead.  An Enter Code and Verify field appears when ILogin calls the phone number entered during Password Recovery setup.
  2. Answer the call and listen for the code.
  3. Enter the code and click Verify.

Option: Reset via Email

  1. If you select this option in ILogin, click Send me an email.
  2. Open your email received from State of Illinois - ILogin.No-Reply@illinois.gov.
  3. Click the verification link in the email.

 

My ILogin account is locked.  What should I do?

HELP VIDEO:  Unlocking Your User Account

If your account has been locked, it will automatically unlock after 60 minutes.  To unlock your account before 60 minutes, when signing into ILogin, expand the "Need Help?" and click on the "Unlock Account?" link to initiate the account unlock.  You will be asked to enter in your current email address or username and select a security option to verify your identity (SMS, Voice Call, or Email).  You will be required to provide your security question answer during the reset password process.  Once you have unlocked your account, you may then need to initiate the Forgot Your Password process.