Contact IDES
Key Contact Information
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Limited in-person services are available at local IDES workforce offices by appointment only. Phone appointments are also available.
To schedule an appointment, you must call the Scheduling Hotline at (217) 558-0401.
Individuals
Unemployment Insurance
For questions about an unemployment insurance (UI) claims, certification and payment, ILogin, appeals, and more:
Phone Number: (800) 244-5631
IllinoisJobLink.com Help Desk (for job seekers)
For support with login information (username and password), error messages, or navigating your job search:
Phone Number: (877) 342-7533
Certification
IDES offers two ways to certify for unemployment benefits:
- Online (preferred)
- Tele-Serve
- Phone Number: (312) 338-4337
- Hours: 3:00AM - 7:30PM, Monday - Friday
Legal Services Program
If your Social Security number ends in 0 through 4:
- In-State: (800) 884-6591
- Out-of-State: (847) 991-9240
If your Social Security number ends in 5 through 9:
- In-State: (888) 430-1776
- Out-of-State: (847) 251-1776
Benefit Collections Unit
Phone Number: (800) 245-9762
- When prompted, press 2 for employers
Fraud and Identity Theft
For reporting fraud and identity theft:
Phone Number: (800) 814-0513
Fax Number: (312) 793-2356
New Hire Unit
Phone Number: (888) 776-7708
Benefit Accuracy Measurement Unit
Phone Number: (800) 572-4215
24-Hour Tax Withholding Fax Line
To change your withholding status on your current claim, please complete the TAX-2 form, then sign and fax to the number listed below:
Fax Number: (630) 495-8199
Employers
Employer Services Center
For support with MyTax Illinois, general tax information, refunds, SIDES registration, and more:
Phone Number: (800) 247-4984
Fax Number: (217) 557-1948
IllinoisJobLink.com Assistance (for employers)
For login information (username and password), account approval, posting job orders, resume searches, and finding ideal candidates:
Phone Number: (877) 342-7533
MyTax Illinois and SIDES Registration Hotline
Employers can create a secure account to file required reports, pay taxes, and maintain accounts with IDES and the Illinois Department of Revenue. Employers can also register for SIDES e-response to enable electronic claims protests and receive notice of claims via email.
Phone Number: (800) 247-4984
Fax Number: (312) 793-2362
New Hire Reporting
Employers report new employees within 20 days of the employee's first day on the payroll:
Phone Number: (800) 327-4473
Fax Number: (217) 557-1947
Work Opportunity Tax Credit (WOTC) State Bonding Coordinator
WOTC provides federal tax savings to employers who hire people from certain target groups, including public assistance recipients, veterans, youth and ex-felons.
Fidelity Bonding protects employers against employee dishonesty, theft or embezzlement.
Fax Number: (312) 793-5151
Legal Services Program for Small Employers
For limited free legal services at IDES administrative hearings:
Phone Number: (866) 641-4288
TTY (not toll-free): (312) 641-6403
New Hire Unit
Phone Number: (888) 776-7708
General
Fraud Reporting
For reporting cases of improper collection of benefits or improper classification of workers:
Phone Number: (877) 566-6230
To report identity theft fraud:
Phone Number: (800) 814-0513
Press Inquiries
Phone Number: (217) 524-1219
Illinois Relay and TTY Numbers
Individuals with a hearing impairment who would like to speak with someone in the Claimant Services Center should dial 711 for the Illinois Relay System. Once connected, please direct the communications analyst to call IDES at 800.244.5631.
Illinois Relay: (800) 526-0844 TTY or 711
Illinois Relay: (800) 526-0857 Voice or 711