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In-Person Workforce Services Now Available at Additional American Job Centers

Announcement – Wednesday, September 1, 2021

Scheduled Appointments Required for In-Person Assistance, Callbacks to Continue
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SPRINGFIELD – The Illinois Department of Employment Security (IDES) announced today the continuation of the phased restoration of in-person workforce and limited unemployment services at American Job Centers on an appointment-only basis at additional offices throughout the state. Beginning Thursday, September 2, in-person appointments will be available at the following locations as part of another step in the phased return to in-person services:

▪ Belleville | 7650 Magna Drive, Suite 120

▪ Pilsen | 1700 West 18th Street, Chicago

▪ Wheeling | 1400 South Wolf Road

Last week, IDES announced the start of in-person appointments beginning on August 26 in Champaign, Harvey, Mt. Vernon, and Rockford.

To schedule an appointment at any of these locations, individuals should call via the IDES Scheduling Hotline at 217.558.0401 and request a callback. Appointments must be scheduled a minimum of 24 hours in advance of the appointment time. An appointment may be scheduled for one of the following reasons:

▪ Identity verification for an unemployment insurance claim

▪ Assistance registering with

▪ Assistance documenting work search activities

▪ Employment services, including resume and job search guidance

▪ Request to use the Resource Room to use computers with internet and other resources

Appointments will be available Monday through Friday between 8:30am and 5:00pm. To ensure efficiency, each appointment will be 20 minutes in length and visitors will be afforded a 10-minute grace period. Visitors who schedule an appointment must bring a photo ID and any other documentation required for the appointment. A scheduled appointment is required for entrance into one of the offices. Individuals who arrive at an office without an appointment will be asked to schedule an appointment via the Scheduling Hotline for a later date.

Masks or face coverings are required when entering an office. If a visitor has been experiencing any symptoms or has been exposed to someone with COVID-19 within 14 days prior to their appointment, they will be required to reschedule the appointment.

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