On behalf of the Department, I am pleased to provide this Accomplishments Report, which highlights achievements and initiatives carried out by the agency over the past two years.  IDES is committed to delivering on Governor Pritzker’s vision to provide top-quality services through strategic investment and innovation, while maintaining a commitment to fiscal stability.  IDES seized the opportunity to modernize our systems; improve the experiences of claimants, jobseekers and employers; and address operational challenges revealed by the pandemic.  The Department is intently working to maintain momentum and build on that progress.  Investments made by the Department during the pandemic and recovery period are shaping the future of the agency.  As we adapt to the evolving needs of those we serve and our internal requirements, we remain dedicated to innovation and the modernization of our capabilities for providing improved services to the people of Illinois.