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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

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Helping UI Claimants

Does your organization work with individuals that need help filing for Unemployment Insurance? If so, IDES offers several online tools and resources that ensure a smooth filing process.

Filing Assistance

Below is a list of questions that you should ask the claimant.

  • Is the claimant eligible to receive UI benefits?
  • Do they have all of the necessary information needed to file?
  • Do they have regular access to a telephone in case an interview is required?
  • Do they have a checking account so that if found eligible, benefits can be directly deposited?

Be sure to check out the office locator, so the claimant can find the nearest office to them. When assisting with online filing, make sure the computer you use meets the minimal technical requirements.​

Useful Links

Unemployment Insurance Benefits Handbook (English & Spanish)