Password and Login Assistance

All new and existing claimants to sign in with ILogin to access their IDES account. (What is ILogin?). If you already created an ILogin account, but are having trouble logging in, see the tips below:

Forgot Password

When signing into ILogin, expand the "Need Help?" click on the "Forgot your password?" link to initiate the password reset. You will be asked to enter in your current email address or username, select a security option to verify your identity (SMS, Voice Call, or Email), You will be required to provide your security question answer during the reset password process.  It will then prompt you for your new password. Once it has accepted your new password it will require your multi-factor authentication method of choice and then will allow you to login.

Account Locked

If your account has been locked, it will automatically unlock after 60 minutes. To unlock your account before 60 minutes, when signing into ILogin, expand the "Need Help?" and click on the "Unlock account?" link to initiate the account unlock. You will be asked to enter in your current email address or username, select a security option to verify your identity (SMS, Voice Call, or Email). You will be required to provide your security question answer during the reset password process. Once you have unlocked your account, you may then need to initiate the Forgot Your Password process.

If you need help resetting your IllinoisJobLink.com password, please view the IJL Password Reset Desk Aid. With additional questions, contact the IllinoisJobLink.com help desk at (877) 342-7533.

To reset your Tele-Serve PIN number, please call the Claimant Services Center at 800-244-5631 to speak with a live representative who can assist you with resetting your Tele-Serve pin.