IJL Password Reset by Security Question or Email

    1.    Go to IllinoisJobLink.com Click Log In / Register.  The login drop-down displays.

    2.    Click Forgot Username or Password.  The Forgot Password / Forgot Username page displays.

    3.    Type your username under Forgot Password and click “Submit”.  The Reset Password Options page displays.

    4.    To reset your password by security question, click “Security Question”.  Enter the answer to your security question and click, “Submit”.

Note:  Most security questions that ask for your date of birth must be answered in one of these formats: MM-DD-YYYY or MM/DD/YYYY.  Security Answers are case and format sensitive (i.e. enter the answer EXACTLY as when you created it).

    5.    After answering your security question, you will be prompted to reset your password.  If you are not taken to the “Reset Password” page, contact the IJL Help Desk at 877-342-7533.  If you call us, we kindly ask for your patience as we are experiencing an extremely high call volume.

    6.    On the “Password Reset” page, type your new password, then re-type to confirm.  Click “Update Password”.  You are returned to the IllinoisJobLink.com home page and will see a confirmation message that your password has been updated.

    7.    Click Log In / Register.  The login drop-down displays.  Type your username and the newly updated password.

Note:  If you receive the message stating you are locked out, wait 15 minutes before attempting to login with your newly reset password.

Follow Steps 1 through 3 above.  From the “Reset Password Options” page, if you have confirmed your email address, you will see Email as a reset option.  Click “Email”.

The “Reset Password by Email” page displays, click “Submit”.  If the email that appears is not the email you currently use, reset your password using the security question option or contact the IJL Help Desk at 877-342-7533.

After selecting “Submit”, you will receive an IllinoisJobLink.com email with a password reset link.  The “Password Reset” page displays after you click the link.  Return to Step 6 above and follow the process to reset your password and log in to IllinoisJobLink.com.

Follow Steps 1 through 3 above.  From the “Reset Password Options” page, if you have added your cell phone number in your registration, you will see Text Message as a reset option.  Click “Text Message”.

The “Reset Password by Text Message” page displays, click “Submit”.

After selecting “Submit”, the “Reset Password By Code” page displays.  Enter the 8 digit number texted to your cell phone in the Reset code box and select “Submit”.  Return to Step 6 above and follow the process to reset your password and log in to IllinoisJobLink.com.

For security reasons, we are unable to send Reset codes by email.

If you were locked out for too many incorrect password attempts, you must wait 15 minutes before attempting to login with your newly reset password.  If you have waited 15 minutes and are still unable to log in contact the IJL Help Desk at 877-342-7533.

Most security questions that ask for your date of birth must be answered in one of these formats: MM-DD-YYYY or MM/DD/YYYY.  Security Answers are case and format sensitive (i.e. enter the answer EXACTLY as when you created it).

If you are getting different security questions asked, or if you do not recognize your security question, make certain you are entering your correct IllinoisJobLink.com username in the "Forgot Password" box.  If you are still unable to answer your question correctly contact the IJL Help Desk at 877-342-7533.

Reset your password using the security question option.  After successfully resetting your password, in the left-hand menu, go to "My Profile" and update your contact information with your current email address.

For security reasons, we are unable to send reset codes by email.  Contact the IJL Help Desk at 877-342-7533.

If you choose to call us, we kindly ask for your patience as we are experiencing an extremely high call volume.

Thank you

IllinoisJoblink.com Team